The main types of information required by the managers to implement the balanced score card approach to performance measurement are : Customer perspective– How do customers see us – price,

The steps in the process of developing of BSC are : Identify the key outcomes to the success of the organization. Identify the process that leads to these outcomes. Develop

Limitations: BSC is subject to the following limitations : a. There is no clear relation between BSC and shareholder value. b. It does not lead to a single aggregated summary

Benefits : An organization can derive the following benefits by implementation of BSC : (a) It avoids management reliance on short term financial measures.(b) It can successfully communicate corporate strategy

Operative CRM mainly supports the actual contact with customers conducted by front office workers and general automation of business processes including sales of products, services and marketing. All communication with

There are five basis components of supply chain management. Plan : This is the strategic portion of supply chain management (SCM). You need a strategy for managing all the resources

Value at Risk (VaR) is one of the widely used methods of measuring financial risks. VaR is a statistical technique used to measure and quantify the level of financial risk

Risk Retention denotes acceptance of the loss or benefit arising out of a risk when it takes place. It may also be termed as self insurance. This strategy is viable

Enterprise Risk Management is a comprehensive and integrated approach to addressing corporate risk. It may be defined as “a process, effected by an entity’s board of directors, management and other

Financial distress means a condition of a firm when it is not in a position to meet or meet with difficulty its commitment to creditors or lenders. If financial distress