The main types of information required by the managers to implement the balanced score card approach to performance measurement are : Customer perspective– How do customers see us – price,

The steps in the process of developing of BSC are : Identify the key outcomes to the success of the organization. Identify the process that leads to these outcomes. Develop

Limitations: BSC is subject to the following limitations : a. There is no clear relation between BSC and shareholder value. b. It does not lead to a single aggregated summary

Benefits : An organization can derive the following benefits by implementation of BSC : (a) It avoids management reliance on short term financial measures.(b) It can successfully communicate corporate strategy

Operative CRM mainly supports the actual contact with customers conducted by front office workers and general automation of business processes including sales of products, services and marketing. All communication with

There are five basis components of supply chain management. Plan : This is the strategic portion of supply chain management (SCM). You need a strategy for managing all the resources

Value at Risk (VaR) is one of the widely used methods of measuring financial risks. VaR is a statistical technique used to measure and quantify the level of financial risk